DISTRIBUTION INTELLIGENCE // FREQUENTLY ASKED QUESTIONS (Q&A)
From Retailer Conversations to Distribution Intelligence
Comprehensive answers to all questions regarding RIA’s live capabilities, architecture, guardrails, ERP integrations, workflows, and the modular platform roadmap.
From retailer conversations to distribution intelligence. Complete reference across all 60 capabilities, guardrails & workflows.
Live Today— Fully operational
Platform / Phased— Roadmap rollout
Showing 60 of 60 questions
RIA — the Roxy Intelligent AI Agent — is a Distribution Intelligence Platform for distributor–retailer communication. It uses AI agents to automate routine conversations, capture structured business outcomes and progressively turn retailer interactions into actionable distribution intelligence.
Section A. Understanding RIA
The RIA Collection Agent. It is in active use, and the other modules are being released in phases on the same platform.
Section B. RIA platform & agents
This is the currently live RIA module. The Collection Agent calls your retailers on a schedule, within business hours, about outstanding payments. It registers a promise-to-pay with a date, captures any claim or dispute the retailer raises, and records the outcome as structured data with the next action.
Collection Agent Workflow
Prioritise➔Call➔Understand➔Capture➔Schedule➔Follow up
Section D. Collections & payments — the live module
RIA adheres strictly to nine core operational and ethical AI guardrails across every customer conversation:
RIA’s Core AI Guardrails
1. Disclose AI interaction.
2. Disclose recording where applicable.
3. Respect calling hours.
4. Honour opt-out.
5. Never expose unauthorised dues.
6. Never argue disputed amounts.
7. Never pressure or threaten.
8. Never invent information.
9. Never exceed configured permissions.
Section J. Security, privacy & AI guardrails
READY TO EVALUATE RIA?
Start with a sample pilot on your own accounts.
No ERP replacement required. Works from your existing Tally, Marg, or Busy data exports.
